FREQUENTLY ASKED QUESTIONS

What types of devices can I use to watch A Christmas Carol?

A Christmas Carol can be streamed to any device with a Wi-Fi connection and fast download speed. You can watch on your smartphone, tablet, laptop or desktop computer, or on a smart TV.

Your single-sign on viewing link will only work on one device at a time. The link cannot be shared to multiple devices or viewers without previously logged-in devices being dropped from the stream.

Can I watch A Christmas Carol on my Smart TV?

If you have a cast-compatible device on the same Wi-fi network on which you have accessed the viewing page, a Cast icon will appear on your viewing page as soon as the stream has been activated.

Casting enables viewers to use either a Google Cast compatible device such as Chromecast, or an Apple AirPlay compatible device such as AppleTV, to stream video and audio content to a compatible TV or sound system. Tap the icon in the control bar to stream your content on a cast-compatible device. On The Stage does not provide technical support for issues that may arise during the casting of A Christmas Carol. If you are experiencing issue with casting, we recommend that you return to watching the stream on the native device.

What can I do if my stream isn’t loading properly?

On The Stage serves the highest quality streaming experience possible based on your device’s available bandwidth. If you’re having issues with the stream, check to be sure you have sufficient download speed. You can do a quick and easy diagnostic test at www.speedtest.net.

In order to increase your device’s bandwidth, disconnect any other devices that are connected to the internet while you are watching the show.

Will A Christmas Carol stream better on some browsers than others?

For optimal stream quality and viewing experience, we recommend that you watch A Christmas Carol on one of the following browsers:

Desktop
Minimum browser versions of the following:

  • Chrome 65 (Chrome for MacOS is not supported.)
  • Edge 16
  • Firefox 60
  • Internet Explorer 11 JW8+ / 9 JW7+
  • Safari 10

 

Mobile Web

Minimum browser versions of the following for Android 4.4+ and iOS 11+:

  • Chrome 63
  • Facebook In-App Browser JW8+ (Casting is not supported.)
  • Safari 10

Who can answer my questions about purchasing tickets or how to view the stream?

The Support Team at On The Stage is happy to assist patrons with any questions they may have regarding purchasing a ticket or streaming a production. You can reach out to us at [email protected]

What are On The Stage’s hours of operation for live support?

The Support Team is available Monday-Friday,10am-6pm EST. Reach out to us at [email protected] and we will be sure to get back to you within 24 hours!

When will tickets for A Christmas Carol go on sale ?

Each partner theatre will release tickets for sale according to their own schedule. We recommend reaching out to your local presenter directly for more information.

How can I watch the A Christmas Carol movie?

Once you have purchased a ticket, you will receive a viewing link in your confirmation email. Use this link to access the secure viewing site, where A Christmas Carol will be available for streaming from 9:00 pm EST on Nov 28, 2020 through 11:59 pm EST on Jan 3, 2021.

To watch the show, just click the Start Stream button at any time during that viewing window. Once activated, your viewing link will allow unlimited viewing within a 24-hour period.

When will I be able to watch A Christmas Carol?

A Christmas Carol will be available for streaming from 9:00 pm EST on Nov 28, 2020 through 11:59 pm EST on Jan 3, 2021. Once activated, your viewing link will allow unlimited viewing within a 24-hour period.

I’ve misplaced my confirmation email! How can I access the performance stream?

We’ll be happy to resend your confirmation email. Just reach out to [email protected] and we’ll make sure you have everything you need to watch the show.

Can I change my confirmation email address?

Yes. If you need the confirmation and viewing link sent to a different email address, please reach out to [email protected]

Keep in mind that each link allows for a single user sign on. If the link is used to access the streaming page on more than one device, the newest sign on will drop the previous one from access to the stream.

Will I need to download an app in order to watch A Christmas Carol?

No. A Christmas Carol is streamed to a secure viewing page, which you can access from your web browser.

How long do I have to watch the movie?

Once your viewing link is activated, you will have access to unlimited views for 24 hours.

How many times can I watch the show?

You will be able to view the stream as many times as you’d like within the 24-hour period that begins when you first click Start Stream.

Can I download A Christmas Carol to my device?

No, A Christmas Carol is not available for download. You must be connected to the internet at the time of viewing in order to watch A Christmas Carol on your device.

You will have 24 hours from the time the stream is activated to watch the performance. If you want to view it again after that time, you must purchase another ticket.

I activated the stream by accident. Can I extend the 24 hour period?

Unfortunately, no. Once you have confirmed that you want to activate the stream, your access will expire in 24 hours. If you wish to watch the performance again, we recommend purchasing another ticket.

Can I get a refund for my purchase?

All ticket sales are final and refunds are not permitted. Any exceptions to this policy will be at the discretion of On The Stage.

Can I watch A Christmas Carol outside of my partner organization’s geographic area?

Yes, you can. There are no geographical restrictions on your viewing link. You will be able to watch the production from anywhere you can access a suitable internet connection.

Can I use my subscription to watch A Christmas Carol?

If you are a subscriber to your partner theatre’s regular season, please reach out to them directly to find out how you can access A Christmas Carol as part of their program offerings.

Can I use a discount code for my purchase?

Please reach out to your partner theatre to inquire about any discount codes that may be available to you.

When is the last date that I can purchase a ticket to watch A Christmas Carol?

The last date to purchase tickets to see A Christmas Carol is January 3rd, 2021. All purchases must be made by 11:59pm EST.

Are there fees added onto the ticket price for A Christmas Carol?

Yes. As is standard with online ticketing, you will be charged a $5 Ticket and Streaming Fee, as well as a credit card processing fee of 4% + $0.30, in addition to the cost of the ticket itself.

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