- How It Works
Marketing & Promotions
- Request a Demo
At On The Stage (OTS), we focus on creating an easy-to-use and intuitive platform to support you and your organization. We continually innovate to improve our products and services to meet your ever changing needs, so we know you may have questions. To make things easier for you, we’ve answered our most frequently asked questions below.
There is absolutely no cost to your organization for using On The Stage’s website builder, hosting service, artwork, Box Office Portal, or merchandise portal. Our only profit comes from a standard, per-ticket convenience fee, which is passed on to your patrons. We are also contractually required to process credit cards at a rate of 4% + $0.30 on a per transaction (rather than per ticket) basis.
More than 80% of our producing partners pass these fees on to their patrons, however, it’s entirely up to you whether you wish to pass these fees along to your patrons at the point of purchase (Fees Added On) or absorb the cost yourself (Fees Included). With whatever option you choose, we have seen tremendous success in overall ticket sales through the OTS platform!
You sure can! Our platform is designed to work intuitively for numerous event types, and is built to support many programs, including prom dance committees, special occasion events, athletic games, cheer/dance/color guard competitions, and more! We have found abundant success working with programs that put together musical concerts, dance recitals, award shows, live events, camp/class registration, and more for their communities. If you have an event that needs fundraising, ticketing, marketing and more, we can help!
If you select to set up a Stripe Connect Account, your funds will be deposited directly from OTS each day and our fees will be passed on to your patron or deducted before the deposit depending on your preference. This way, we never handle your funds and you get your money ASAP!
If you opt for an OTS Managed Account, , we will put any revenue you make throughout the production process into an escrow account to keep it separate and safe, until your funds are deposited post production.
In the ticketing business, it is unfortunately far too common that companies participate in unethical activity, where they use current revenue to pay other customers. That’s why at OTS, we strive for a much more transparent approach, to keep you and your funds protected!
We use your signed W9 form to verify your organization as a legal entity and use the name and address on that form to process all payments.
Yes! With easy-to-use social media integration, you can link your Facebook, Instagram, and Twitter business accounts with no hassle at all! Linking your socials is a great way to utilize our automated promotions for your upcoming events and fundraisers, increasing sales and boosting awareness! This feature will also connect your production and organization sites, making it easy to have a branded online presence and increase audience engagement seamlessly.
Absolutely! Just upload your own files using the specs we provide. If you need help resizing your art or customizing our show images, our Account Managers can engage our graphic design team for a managed service agreement!
Absolutely! OTS makes it easy to quickly embed our ticketing experience right within your own site. This will allow your patrons to continue to engage with you and your organization without leaving your site, making their experience simple and professional.
Yes. Our marketing emails adhere to regulations, compliance, and industry standards, that include giving recipients the option to opt out of receiving marketing email communications.
As an OTS Customer you have access to your multiple resources to help you find answers to your questions. The Help Center, located in the left hand navigation bar of the OTS Platform has articles and videos to help answer most of your questions as you have them. If you have additional platform questions or want to learn best practices please reach out to your assigned Account Manager to schedule a consultation session.
For any break/fix or critical day-of show issues, please reach out to our Customer Support via the in platform chat on the lower right hand side of each page or by emailing [email protected]
On The Stage has three (3) options for secure payment processing when it comes to purchases made through our platform – Stripe Connect, ACH/Direct Deposit, and Check. Reconciliation of your ticket sales will begin 24 hours after your production has closed.
All Other Payments: We reconcile non-production merchandise sales and donations on a monthly basis for payout. If you have any further questions about the status or process for payments, please feel free to contact [email protected]
Our Customer Support team is available for Day of show issues at a minimum of 30 minutes prior to show time and 30 minutes after your curtain time.
You can reach them from the chat function on the lower right hand side of the page within the On The Stage platform or by emailing [email protected]. This is of course in addition to the standard business hours M-F and working directly with your Account Manager who can schedule time ahead of your production to make sure everything is ready!
Our SLA for non-critical issues is 24 hours from submission, with our average response time under 40 minutes for all tickets submitted.
Critical Day of show issues are prioritized by the Customer Support team to be answered first.
Yes! Please email [email protected] with the production name, your first name, last name, and email address used to purchase the tickets. Upon receipt, we will resend your confirmation email directly to your inbox.
Due to the specific circumstances of each organization, refunds and exchanges are at the discretion of the producing organization. Please review the ticketing site to understand their stated policy for refunds or exchanges. If you have further questions, please reach out to the producing organization directly.
Please review the ticketing site to understand their stated information on accessible seating. If the producing organization has denoted ADA seating, it will be marked as a blue seat on the seating map. If you have further questions, please reach out to the producing organization directly.
Please review the ticketing site to understand their ticketing options and guidelines. If you have further questions, please reach out to the producing organization directly.
Please reach out to the producing organization directly for information on discounts or ticketing specials.