We are thrilled to announce that On The Stage (OTS) has been acknowledged as a FrontRunner for Ticketing Software by Gartner’s Software Advice and recognized as a top provider by Capterra! 

About Software Advice and Capterra 

Capterra and Software Advice, subsidiaries of Gartner Digital Markets, are leading online resources for businesses searching for software solutions. They provide valuable insights, user reviews, and expert advice to help companies make informed decisions when selecting software that aligns with their needs and objectives.

What Sets Our Usability Apart

Ever feel like pulling your hair out while trying to navigate clunky software? Yeah, we’ve been there, too — that’s why, at OTS, simplicity and user-friendliness are our guiding principles, while at the same time, we always strive to maintain a robust set of features and functionality. We’ve walked in the shoes of theatremakers, event organizers, venues, and performers, understanding the intricate demands of the industry firsthand. With this in mind, we’ve crafted a platform that prioritizes efficiency without sacrificing ease of use.

Our dedication to simplicity shines through in every aspect of our design. From streamlined ticketing processes to seamless event promotion and audience engagement tools, we’ve engineered OTS to be a breeze to navigate. Say goodbye to headaches and hello to productivity – our intuitive interface empowers users to effortlessly manage their events, leaving more time for what truly matters. But don’t just take our word for it! Here’s what one of our valued users had to say:

“My experience with On The Stage has been incredible. I feel valued by the team and I’ve been over the moon checking out the customization and fundraising options. It’s an incredible program backed by one of the best and most communicative teams in the industry.”
[Source: Capterra]

The Secret Behind Our High Customer Satisfaction Ratings

The secret is – there’s really no secret! At OTS, customer satisfaction is at the core of everything we do. We are truly dedicated to providing exceptional support and personalized assistance to every customer! Our responsive customer service team is always available to address inquiries, resolve issues promptly, and ensure a seamless experience for all users. We don’t just offer our customers support but also extend our help to our customers’ patrons. 

Did you know? 

  • OTS has a 9.2 average satisfaction score when surveyed after each production
  • OTS proudly ranks in the top 25% of platforms customers are most likely to recommend!”
  • OTS offers live chat, email, phone, and video-sharing support even on nights and weekends
  • 3 out of 4 customers rate OTS a 9 or 10 out of 10 for overall customer satisfaction
  • OTS dedicated account managers take time to understand each customer’s goals and take a consultative approach to ensure the success of every production

The positive feedback and testimonials from our satisfied customers attest to our never-ending commitment to excellence!

Our Continuous Commitment to Innovation

Innovation is more than just a buzzword at OTS — it’s woven into the very fabric of our company culture. We live and breathe creativity, constantly pushing the boundaries to deliver cutting-edge solutions that anticipate and exceed the evolving needs of the industry. Co-founded by Tony Award-winning producer, Hunter Arnold and Silicon Valley veterans, we know what it takes to succeed on Broadway and the West End, so we work hard to embed expert insights and industry-proven strategies for success into our platform. 

Recently, we’ve been hard at work implementing exciting new features, including our innovative revenue accelerators. These game-changing additions have been met with resounding praise from our customer community, not only enhancing user experiences but also empowering event organizers, performers, and venue managers to maximize their earnings potential. From streamlined ticketing processes that create seamless patron experiences to advanced promotional tools that drive more revenue, these updates represent our unwavering commitment to empowering success for our users in an ever-changing landscape.

“Our overall experience has been great. They are very committed to raising the quality level of the online experience for even the smallest of theatres.”

[Source: Capterra]

At OTS, we are honored to receive the FrontRunners badge for Ticketing Software from Capterra. Every feature, every update, and every improvement has been meticulously crafted with you, our valued customers, in mind. 

This recognition serves as a powerful reminder of the incredible journey we’ve embarked on together – and even more importantly, it’s a testament to the trust you’ve placed in us and the incredible experiences we’ve shared along the way. As we celebrate this milestone, we’re filled with gratitude for each and every one of you who has played a role in shaping On The Stage into the vibrant community it is today!

“We believe the best way to help our customers empower their organizations is quite simple; embed industry best practices directly into our technology, provide world-class customer support, listen to our customers, and then use their feedback to continuously innovate. Our customers are at the heart of everything we do at OTS, so receiving recognition like this based on their experiences means we’re doing something right.”

Ryan Bush, CEO of On The StageCapterra]

About Gartner Digital Markets:

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

For more information, visit https://www.gartner.com/en/digital-markets


The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.